Public affairs staff consolidates JBSA websites Published July 19, 2012 By Joint Base San Antonio-Randolph Public Affairs JOINT BASE SAN ANTONIO-RANDOLPH, Texas -- As the site goes live July 20, an easily accessed, everything-at-your-fingertips experience is the vision of the developers of the consolidated Joint Base San Antonio website. Managed by the 502nd Air Base Wing public affairs offices, www.jbsa.af.mil is a migration from three main websites to one. "The JBSA consolidated website provides our customers with a 'one stop shop' for all of the installation support services we provide at all of our JBSA locations, regardless of service affiliation," Brig. Gen. Theresa C. Carter, JBSA and 502nd Air Base Wing commander, said. "We know our active duty and retired members live all across the city and we want them to have a quick and easy way to find the closest location to obtain a new ID card, the most convenient chapel service to attend or the date when the next youth sports league begins. This website and the JBSA mobile app that we'll launch soon will be a valuable resource for both our long-time residents, as well as our newcomers." Joint Base San Antonio is the largest of the 12 joint bases created under the Base Realignment and Closure act of 2005. JBSA includes three primary locations at JBSA-Fort Sam Houston, JBSA-Lackland and JBSA-Randolph, plus eight other operating locations and more than 200 mission partners. There are more than 80,000 JBSA employees. "It's the right thing to do," Marilyn Holliday, JBSA-Randolph public affairs director, said. "We became a single installation Oct. 1, 2010, but our presence in cyberspace on our public and private web sites did not keep pace with that change and our customers found it confusing, particularly those who are new to our JBSA locations. To see the consolidation of efforts come to fruition is a huge step forward for us. Our goal is to always leverage communication capabilities to provide the highest quality service for our customers." The site will include featured articles from all three newspapers, JBSA-Fort Sam Houston's News Leader, JBSA-Lackland's Talespinner and JBSA-Randolph's Wingspread. The consolidated effort will also feature Force Support Squadron and Morale Welfare and Recreation events, environmental information, chapel schedules, newcomers' data and chains of command. Information for all three locations will be housed in a more consolidated fashion on the new website, most times pared down to the particular location in JBSA. The site also features a complete listing of website and social media links for all of its mission partners. "It's our hope site visitors will enjoy a self-guided tour of Joint Base San Antonio's locations and missions," 2nd Lt. Matthew Sanders, site developer and deputy chief for JBSA-Randolph Public Affairs, said. As part of the vetting process, more than 100 Army, Navy and Air Force members, government service employees and family members across all three primary JBSA locations were given the opportunity to provide feedback. "We received a wide range of comments during feedback sessions, such as change the website's color scheme to reflect a more joint service feel, include more photos and social media links and make sure acronyms used are recognized by all military branches," Holliday said. "Overall, the comments received were extremely positive. We're confident that we came up with a balanced product that will serve JBSA well." Prominently featured on the new site is a feedback section, which allows visitors to make suggestions for the site, ensuring it remains relevant, valuable and a highly-used source of information. "As with any website, we expect the site to continuously evolve and we welcome feedback from everyone," Sanders said. "The site's purpose is to provide a communications tool for all of JBSA." In addition to the website, the public affairs office is finalizing a JBSA mobile app that is expected to launch in August 2012.