Jessie Mues (left), 690th Network Support Squadron information specialist at Joint Base San Antonio-Lackland Kelly Field Annex, Texas, assists Kenneth Walker (right), Air Force Personnel Center safety career field administrator, with questions he has in regards to the new Virtual Enterprise Service Desk application. The product, also known as vESD, is a client-based application that serves as a communication platform between the Enterprise Service Desk and all 850,000-plus users in the Air Force network. Currently, the product is going through a trial period and is expected to be released in October 2014. (U.S. Air Force photo/ Senior Airman Lynsie Nichols)